Welcome to Vicria Pigou! We value our customers and strive to provide the best shopping experience possible. Below are answers to some of the most common questions about our products, shipping, returns, and more. If you need further assistance, please contact us at assistance@vicriapigou.com.
1. What types of handbags do you offer?
At Vicria Pigou, we offer a wide range of stylish and high-quality handbags, including totes, crossbody bags, clutches, shoulder bags, and backpacks. Our collection features timeless classics as well as trendy designs, ensuring that you find the perfect bag for any occasion.
2. Are your handbags made from real leather?
We offer both genuine leather and high-quality vegan leather options to cater to different preferences. Each product description on our website specifies the materials used so you can choose the bag that best suits your needs.
3. How do I place an order?
Ordering from vicriapigou.com is easy:
- Browse our collection and select your desired handbag.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping and payment details.
- Confirm your order. You will receive an email confirmation once your order is placed.
4. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to protect your payment information.
5. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location. Please check our Shipping Policy for more details.
6. How long will it take for my order to arrive?
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- International Shipping: 10-20 business days (varies by country)
Once your order has been shipped, you will receive a tracking number via email.
7. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and instructions on how to track your package.
8. What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and with all tags intact. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. For detailed instructions, please visit our Return Policy page.
9. Can I exchange my handbag for a different style or color?
Yes, if you would like to exchange your handbag for a different style or color, please follow the return process and place a new order for your preferred item.
10. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective handbag, please contact us within 7 days of delivery at assistance@vicriapigou.com with your order number and photos of the issue. We will arrange a replacement or refund based on your preference.
11. Do you offer discounts or promotions?
Yes, we occasionally offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
12. How can I contact customer service?
If you have any questions or concerns, feel free to contact us at assistance@vicriapigou.com. Our customer support team will respond as soon as possible to assist you.
Thank you for shopping with Vicria Pigou! We appreciate your support and look forward to helping you find the perfect handbag. Visit vicriapigou.com to explore our latest collection!