Shipping & Returns

    At Vicria Pigou, we strive to provide our customers with a seamless and enjoyable shopping experience. Below, you will find detailed information regarding our shipping and return policies to ensure transparency and clarity in every purchase.

    Shipping Policy

    Processing Time

    • Orders are typically processed within 1-3 business days after payment confirmation.
    • Orders placed on weekends or holidays will be processed on the next business day.
    • You will receive an order confirmation email followed by a tracking number once your order has been shipped.

    Shipping Methods & Delivery Time

    We offer multiple shipping options to accommodate your needs:

    • Standard Shipping: Estimated delivery time is 7-14 business days.
    • Express Shipping: Estimated delivery time is 3-7 business days.
    • International Shipping: Delivery times vary depending on the destination and customs processing. Estimated time is 10-20 business days.

    Please note that delivery times may be affected by external factors such as customs clearance, carrier delays, or extreme weather conditions.

    Shipping Costs

    • Shipping costs are calculated at checkout based on your location and chosen shipping method.
    • We offer free standard shipping on orders over a certain amount, which may vary by country.

    Customs & Duties

    For international orders, customs duties and taxes may apply depending on the regulations of the destination country. These charges are the responsibility of the customer. Vicria Pigou is not responsible for any delays caused by customs processing.

    Return & Exchange Policy

    Eligibility for Returns

    We want you to love your purchase, but if you are not satisfied, we accept returns under the following conditions:

    • Items must be returned within 30 days of delivery.
    • The handbag must be unused, in its original condition, and with all tags and packaging intact.
    • Sale items and gift cards are non-refundable.

    How to Initiate a Return

    To request a return, please follow these steps:

    1. Contact our customer service team at assistance@vicriapigou.com with your order number and reason for return.
    2. Wait for our confirmation and return instructions.
    3. Ship the item back using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the return is due to a defect or incorrect item received.

    Once we receive and inspect the returned item, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

    Exchanges

    If you wish to exchange an item for a different color or style, please follow the return process and place a new order for the desired item.

    Damaged or Defective Items

    If you receive a damaged or defective product, please contact us at assistance@vicriapigou.com within 7 days of delivery with photos of the issue. We will arrange for a replacement or a full refund, depending on your preference.